The website https://www.hotelzubieta.com/ and all its material belongs to the company JOANESTONIA, S.L., with address at Atea S/N, LEKEITIO – 48280, BIZKAIA, Spain.
Contact phone: 946 843 030
Email: hotelzubieta@hotelzubieta.com
Tax identification number: B95710117
Registration data in the Mercantile Registry: Mercantile Registry of Vizcaya, volume 5348, book 0, folio 9, section 8, sheet BI-61590, Entry 1. Registration number: HBI 01089.
JOANESTONIA, S.L., (hereinafter the provider), responsible for the website, https://www.hotelzubieta.com/ makes this document available to users with which it aims to comply with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), as well as to inform all users of the website about the conditions of use of the same.
Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions included here, as well as any other legal provision that may apply.
The provider reserves the right to modify any information that may appear on the website, without the obligation to give prior notice or inform users of such obligations, understanding that it is sufficient with the publication on the provider’s website.
The provider is not responsible for any information published on its website that has been manipulated or introduced by a third party.
This website may redirect to content from third party sites. Since the provider cannot always control the content introduced by third parties on its site, it does not assume any responsibility for such content. In any case, the provider states that it will proceed to immediately remove any content that may contravene national or international laws, morality, or public order, proceeding to immediately remove the redirection to said website and informing the competent authorities of the content in question.
The provider is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the provider’s website. However, and in compliance with the provisions of articles 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, actively collaborating in the removal or, if applicable, blocking of any content that may affect or violate national or international legislation, third party rights, or morals and public order. If the user believes that there is any content on the website that could be classified as such, please notify the website administrator immediately.
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics are property of the provider or, where applicable, has a license or express authorization from the authors.
Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and commercialization, require in any case the prior written authorization from the provider. Any unauthorized use previously by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.
The provider recognizes the corresponding industrial and intellectual property rights in favor of their owners, implying solely mentioning or appearance on the website the existence of rights or any responsibility of the provider on them, nor endorsement, sponsorship or recommendation by the provider.
This website is subject to Spanish legislation and in the event of a dispute or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Bizkaia (Spain). This submission clause to the courts of the city of Bizkaia will not be applicable to disputes with users of the website who, according to current legislation, are considered consumers, in which case both parties will be subject to the jurisdiction of the Courts of residence of the consumer. In these cases, the provider and the user may submit their disputes to the arbitrations provided for in the arbitration legislation and consumer and user defense, and to the extrajudicial conflict resolution procedures that are established through codes of conduct or other self-regulation instruments.
If you do not agree with the contracted services and are a customer belonging to the European Union, except Spanish, you can go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr/
Parties’ identity:
On one hand, the provider of the goods or services contracted by the user, JOANESTONIA, S.L., with registered office at C/ Atea S/N, LEKEITIO – 48280, BIZKAIA, (Spain) and Tax ID number B95710117 with customer service phone number 946 843 030 and contact email hotelzubieta@hotelzubieta.com and on the other hand,
Any user who accesses the website https://www.hotelzubieta.com/
And contracts the services marketed by JOANESTONIA, S.L., (hereinafter, the services or the service,) agrees to be bound by the current general conditions. The user must have read these conditions carefully before contracting the services.
General Information:
https://www.hotelzubieta.com/ is a platform that is responsible for organizing and managing rural accommodation reservations to offer users an alternative to make use of their free time.
Below is the contractual document that will govern the hiring of services for them through the website owned by JOANESTONIA, S.L.
Acceptance of this document implies that the user:
# Has read, understood, and comprehended the points stated here.
# Is a person with sufficient legal capacity to contract the services listed on the website.
# Assumes all obligations set forth here.
These conditions will have an indefinite period of validity and will be applicable to all reservations made through the website https://www.hotelzubieta.com/.
The provider reserves the right to unilaterally modify these conditions, without affecting any promotions, if applicable, for which reservations were previously made before the modification.
Reservations will be valid exclusively for those users who have accepted in full the general and specific terms and conditions of sale, without this acceptance it will not be possible to formalize the reservation process.
Specific sales conditions vary depending on each of the booking services.
It is necessary for the user to carefully read the specific conditions of the selected service before proceeding with the purchase of the service. Specific conditions will be found in the respective accommodations, prevailing over the general booking conditions. The purchasing process will be conducted in Spanish and English, although more languages will be added gradually.
Prices:
The prices of the products offered on the website will be expressed in Euro (€). The prices indicated next to each product include VAT and can be viewed from the beginning of the reservation, with these taxes broken down in the final summary before proceeding to payment. In case an offer, discount, or promotion is made, it will be reflected on this website and you may opt for it. Our company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update them daily. Once the reservation is made, the prices will remain fixed.
Occasionally, on our website there may be a cheaper rate for a specific service, product, or stay. However, these rates may have restrictions and special conditions, for example, related to cancelation and refund. Carefully review the data and conditions of the reservation, service, or corresponding product to know the conditions before making the reservation.
Obvious errors (including typographical errors) due to technical or human errors are not binding when the price stipulated for the reservation is clearly unreasonable, the reservation will not be valid, canceling and resolving said contract, refunding the amount paid for it or offering you the option to keep it by paying the difference. If you detect that your reservation has this contractual defect, please contact us to resolve this issue. For any information, the user can contact us through the customer service phone number 946 843 030 or the contact email hotelzubieta@hotelzubieta.com.
Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name provided at the time of making the reservation.
Object of the contract:
The purpose of this document is to regulate the contractual relationship to proceed with the requested reservation and to carry out an offer of personalized services arising between the provider and the user at the moment the latter accepts the corresponding box during the online process. The contractual relationship to proceed with the requested reservation involves the delivery, in exchange for a certain price publicly displayed on the website, of a specific product or service.
Booking procedure / how to buy:
Anyone with access to the Internet can carry out the reservation or purchase.
The steps of the purchase procedure are visible throughout the entire purchase process. The procedure to reserve through the Website is as follows:
a) First of all on the main page, select the stay dates, number of guests, then you will see the different available properties options being able to select the rate and package that best suits your needs.
b) Once the quantity of packages to be reserved is selected, the final price is shown. (In some cases, you may choose additional services that will have an additional cost, which you will see next to the reservation price).
When you click on the reserve button, a form will appear for the insertion of personal data related to the reservation, as well as the credit card used as a guarantee for the reservation, you will have a blank space to make any observations you consider appropriate, once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).
Please carefully check the reservation or service details you choose to know the specific conditions before making the reservation.
d) Verification of the reservation data by clicking on the “confirm reservation” button. By clicking on it, the reservation will be formalized.
f) You will receive a reservation confirmation email with its details. This document is the confirmation that the reservation has been successfully made and serves as accreditation for any type of claim. If you do not receive this email, please check your “spam” or “junk mail” account, as it may have been detected as spam, if it is not in that section, please let us know as soon as possible so that we can solve the problem.
h) Once received this and always confirming that all the data is correct, we will proceed to process your reservation.
i) After formalizing the reservation, we ask the customer to review its content in order to identify possible material errors in the data entry; to proceed with its correction, you can call us at the customer service telephone number 946 843 030 and via email hotelzubieta@hotelzubieta.com notifying us of the identification data of the reservation.
If for any reason the reservation cannot be made effective, a refund of the amount paid will be made directly with the same payment method used by the customer.
The provider shall not be liable when the reservation is not made as a result of false, inaccurate, or incomplete data provided by the user.
Without prejudice to the above, we will take the measures required of a diligent merchant so that the reservation can be made within the agreed time.
When providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete, or correct. We are not responsible for errors (such as obvious and typographical errors), interruptions (due to server crashes (temporary and/or partial) or repairs, updates, and maintenance of our platform or other reasons).
Once the reservation is made, if a modification is required in it, the user must contact the customer service telephone number 946 843 030 or the contact email hotelzubieta@hotelzubieta.com depending on the type of modification made; it may involve an extra cost.
Damage to accommodations. Duties of users.
If you are considered the cause of damage to an accommodation or to any personal or material property existing in an accommodation, we will charge you through the payment method used to make the reservation.
Before proceeding to make the reservation and during your stay, you must take into account the following considerations:
Observe the safety, coexistence and hygiene rules dictated by the management for the proper use of the establishment.
Respect the rules of use or internal regulations of tourist establishments, as well as comply with the prescriptions and particular rules of the places visited and of the tourist activities.
Respect the establishment, equipment and facilities. Pay the amount of the services contracted at the time of presenting the invoice at the same establishment or under the agreed conditions. In no case does the presentation of a claim exempt you from payment obligations.
Respect the cultural and environmental surroundings
Observe the usual rules of social coexistence and respect for people, institutions and customs of the places.
Respect the dignity of the people working in the tourist activity.
PAYMENT METHOD
a) Payment/reservation with credit/debit card: You can conveniently pay with your credit card or reserve the service where we will use your card as a booking guarantee. (Depends on the selected rate type and the rest of the booking conditions).
Telephone:
E-mail:
Contact us
DISCOVER HOTELS AND GROUP SPACES
en el precio de la habitación
in the room rate
